Disclaimer
GRAYE does not guarantee that all items included in GRAYE webshop are in stock at the time of your order. In the event that an item is unavailable, GRAYE will contact you shortly by email or WhatsApp. GRAYE cannot promise that the content of site is free of inaccuracies or errors at all times. Neither can we guarantee that all information is up to date. GRAYE may, at any time, amend the content of the site. Although GRAYE strives to display the correct texts, images and pricing on the site and webshop, errors may occur. Part of the services mediated through the site are maintained by outside organisations. In situations where GRATE acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. GRAYE cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site.
1 GENERAL
The following terms and conditions ("Terms and Conditions") are valid between you and GRAYE PRIVATE LIMITED (UEN: 202129298G) ("GRAYE", "us", "we") and apply to all use of and orders place on GRAYE's website www.grayestudio.com ("Website") and via direct contact with our sellers.
2 PLACING AN ORDER
Please make sure that you have read and understand the Terms and Conditions before you place an order.
Before you place an order, you will be given an opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until your order has been accepted by GRAYE, please see section 4.
If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.
If you have any problem placing an order on our Website, please contact us via email care@grayestudio.com or via phone +65 84349010.
3 ORDER CONFIRMATION
After submitting your order, GRAYE will send you an automatic order confirmation via email to confirm that we have received your order and that we will start to control the availability of the order. Please note that the order confirmation email is an acknowledgement that we have received your order and is not acceptance of the order. For more information, please see section 4.
4 ACCEPTANCE AND SHIPPING CONFIRMATION
Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Non-acceptance of an order may, for example, occur as a result from one of the following situations:
- The ordered product is out of stock
- Inability to obtain authorisation of payment
- Suspicion of any fraudulent activity
- An error within product information, including price or promotion
Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order.
Please note that GRAYE does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by email or WhatsApp.
5 COLOURS
GRAYE's goal is to describe the products at the Website as correctly as possible. However, pleaser note due to the colour settings of your screen, the colours of the products shown in the pictures on the Website can differ somewhat from their actual colours. GRAYE cannot be held responsible for any such discrepancy.
6 PRICES
The prices on the Website are shown in Singapore Dollars (SGD), Australian Dollars (AUD), Canadian Dollars (CAD), Danish kronor (DKK), Euro (EUR), Hong Kong Dollars (HKD), Indonesian Rupiah (IDR), Swiss Franc (CHF), New Taiwan Dollars (TWD), British Pounds (GBP), US Dollars (USD), depending on where you are visiting from.
The prices and delivery costs shown on the Website including GST.
The prices and delivery costs shown on the Website may vary from time to time and GRAYE is not bound by the price until GRAYE has accepted the order by sending the shipping confirmation to you. The prices may also vary between the physical store and the Website.
If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by email or WhatsApp about the price change and give you the option to place a new order with the new price and cancel the old order. If we are unable to contact you, your order will be cancelled. GRAYE always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will repay the amount to you.
Please note that GRAYE may cancel the order even if it has been accepted by GRAYE under the condition that you realise or should have realised that the price information was incorrect.
We are unable to offer price adjustments/price matching.
Please note that the delivery costs are not included in the prices for the goods. The delivery costs are shown in connection with the shipping methods at the checkout stage, and below in section 9.
Customers outside Singapore: Please note, additional taxes and custom fees may be payable when you receive your order, depending on where you are shopping from.
7 PAYMENTS
Our payment provider is Shopify, a payment service provided by Shopify International Ltd.
We accept the following payment methods:
- Credit Cards: Visa, Mastercard, American Express, Union Pay
- Apple Pay, Google Pay, Shop Pay
- Atome
- Paynow
- Alipay, WeChat Pay
If you wish to cancel your order, please contact us and we will issue a refund or cancel your invoice. Please note that we are unable to cancel an order once it has left our warehouse.
We are not responsible for any charges or penalties which may be imposed by the payment provider as a result of payment being processed in respect of your order.
8 CUSTOMERS OUTSIDE SINGAPORE
Please note, additional taxes and custom fees may be payable when you receive your order, depending on where you are shopping from.
9 DELIVERY
We ship from our warehouse in Singapore.
Please note that we are unable to cancel an order once it has left our warehouse, that the shipping cost is non refundable for returns and that delivery to rural addresses may result in longer delivery times.
The estimated delivery time does not take into account possible delays caused by payment authorisation and/or stock availability. If GRAYE fails to delivery within 30 days, you may have the right to cancel the purchase.
10 RIGHT OF WITHDRAWAL, RETURNS AND OTHER RIGHTS
Withdrawal
You are entitled to withdraw your purchase or exchange your product by submitting or sending notice thereof to GRAYE within 14 days of the date on which you have received the product. The notice may be sent in different ways. Preferably, you can log in to your account on our Website to request a return or exchange.
Please note that you of course do not need to log in to request a return or exchange. You may send us an email to care@grayestudio.com or WhatsApp to +6584349010 including information that you will withdraw or exchange your purchase. We will reply to your email or WhatsApp message as confirmation upon receiving your notice. Please always refer to your order number in your communication with us.
Refund relating to the right of withdrawal
If you choose to withdraw your purchase in accordance with the terms set forth in this section 11, GRAYE will issue a refund of the amount paid to GRAYE.
GRAYE will pay the refund within 14 days of the date on which we have received your notice of withdrawal, under the condition that GRAYE has received the product/s from you and the product/s are unworned, tags still attached and in its original condition. The refund is made using the same payment method you used at the purchase if you do not explicitly accept another method.
Please note that GRAYE only issues a full refund if the product/s are in the same conditions at the time of delivery. If the products' value has diminished due to your handing of the products to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us. Thus, GRAYE then has the right to withhold such amount of the refund.
To avoid a deduction, please make sure all products are in the exact same condition as you when received them, with tag/s still attached.
Please note that we do not accept returns or claims of GRAYE items bought from other retailers/stockists or second hand sites.
Shipping costs from returning the products
Please note that you must pay the shipping cost for returning the products in accordance with you right of withdrawal and exchange, and GRAYE has no obligation to pay such costs.
If you use GRAYE's return service, we will deduct the price for the return shipping from your refund.
Returning the Products
Upon your withdrawal or exchange of your purchase, please return the product/s as soon as reasonably practicable and not later than 14 days after sending your notice.
Please send package to:
GRAYE Private Limited
124 Lorong 23 Geylang #09-02
Singapore 388405
+6584349010
11 DEFECTIVE PRODUCTS
If you receive defective products, please notify us immediately.
If GRAYE consider the products to be defective, one of the following remedies may be applicable.:
- a full refund including shipping costs.
- repair of the defective product.
- replacing the defective product with a new product.
12 COPYRIGHT PERMISSION NOTICE
Copyright in the documents provided in this Website (including, without limitation, the trademarks of GRAYE, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to GRAYE and its affiliates. You are authorised to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material, and you may not publish, duplicate or otherwise distribute the material to others without prior consent from GRAYE. You may not modify the material in any way, without prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
For press inquiries, please contact us at: sales@grayestudio.com
13 TRADEMARKS
GRAYE's trademarks include but are not limited to the GRAYE name and logo. Please note that your use of this Website does not grant you any rights to use our trademarks.
14 INFORMATION ON THE WEBSITE
GRAYE cannot promise that the Content of the Website is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. GRAYE may, at anytime time, amend the content of the Website. Although GRAYE strives to display the correct texts, image and pricing on the Website and online shop, errors may occur.
Part of the services provided through the Website are maintained by third party operators. In situations where GRAYE acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. GRAYE cannot be held responsible for any damage caused from using the Website or, for that matter, not being able to use the Website. GRAYE cannot guarantee problem-free, uninterrupted, and secure access to the Website.
15 LINKS
The Website may contain links to other Websites beyond our reach. We cannot be held liable for content or privacy replies of such Websites.
16 GRAYE'S RESPONSIBILITY
GRAYE's liabilities to you are limited in each separate case to these Terms and Conditions unless otherwise stipulated by law. In no case whatsoever will GRAYE assume any liability for indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
GRAYE's liabilities to you will never exceed your total purchase amount for each order, unless otherwise stipulated by law.
In case of force majeure, GRAYE's obligation will be suspended. The contract between you and GRAYE can, in such cases, be partially or fully terminated by yourself or by GRAYE.
17 PROVISIONS SEVERABILITY
If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.
18 GOVERNING LAW
These Terms and Conditions are governed by the laws of Singapore. Except where prohibited and without limitation to any statutory rights for consumers, all disputes pertaining to these Terms and Conditions will be exclusively referred to the district court of Singapore, as the court of first instance.
29 COMPANY INFORMATION
GRAYE Private Limited
Mail Address: 124 Lorong 23 Geylang #09-02 Singapore 388405
Phone: +65 8434 9010
Email: sales@grayestudio.com
20 VERSION OF THE TERMS & CONDITIONS
The latest update of the Terms and Conditions of GRAYE was made in July 2025.