Return & Exchange Policy

Eligibility & Period

• Returns/exchanges accepted within 14 days of delivery.

• Applies to unworn, unwashed items with tags attached.

• Excludes bespoke, customized, altered or sale items.

Refunds & Exchanges

• Refunds issued to your original payment method.

• Exchanges available for any item:

  • If new item is lower in price, we’ll refund the difference.

  • If higher, you simply pay the difference.

How to Return or Exchange

1. In-store

   • Drop by our Lab Store or Studio Store; staff will assist you directly.

2. By Mail

   1. Log in and click your order to request a return.

   2. We’ll review your request within 1–3 days and email you approval.

   3. Ship your item to:
      GRAYE Studio
      57 Eng Hoon Street #01-86
      Singapore 160057
      (Return shipping is at your expense.)

   4. Once we receive and inspect your item, we’ll issue your refund or process your exchange within 1–3 days.

International Orders

• Customer pays return shipping.

• Refund = Order Amount minus original shipping fee minus return shipping fee

  • Example: Order total USD 145 (item USD 100 + shipping USD 45) → Refund USD 145 - 45 − 45 = USD 55.

Manufacturer Defects

• Report defects to care@grayestudio.com within 14 days.

• We’ll inspect and arrange an exchange free of charge.

We reserve the right to refuse any return or exchange at our discretion.